Dispatcher
Qualifications:
- Excellent customer service skills and a positive attitude
- Leadership skills a must
- Excellent Communication Skills
- Experience in Microsoft Office and ability to learn new software
- Experience using Service Titan or House Call Pro dispatch software a plus
- 1+ years dispatching
- Outstanding organizational and multitasking abilities
- Exceptional communication skills
- Desire to succeed and be dependable
- High school diploma
Responsibilities:
- Answer phones and address customer questions and concerns
- Outbound phone calls
- Scheduling service calls, maintenance, and installation
- Prioritizing calls according to urgency and importance
- Forecast workload 2-3 days out
- Routing technicians in an efficient manor
- Updating and adding data into software as received
- Assisting technicians with data entering, scheduling, and ordering parts
- Tracking previous service calls to ensure completion and are invoiced correctly
- Performing customer care calls
Benefits:
- Competitive Hourly Compensation + Commission opportunity
- Bonus
- Opportunity for Career Growth
- Paid time off
- Health Insurance
- 7 paid holidays
- Retirement plan
- Family Environment
All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status.
