Customer Service Representative

Qualifications:

• Excellent customer service skills and a positive attitude
• Strong verbal and written communication skills
• Proficient with Microsoft Office and able to learn new software systems
• Experience with ServiceTitan software is a plus
• Outstanding organizational and multitasking abilities
• Dependable, motivated, and eager to succeed
• High school diploma or equivalent required

Responsibilities:

• Answer inbound calls and assist customers with questions and service needs
• Make outbound calls to schedule service, maintenance, and installation appointments
• Prioritize and schedule calls based on urgency and technician availability
• Update and maintain accurate customer and job information in company software
• Sell preventative maintenance agreements over the phone
• Provide exceptional service to every customer interaction