Employee Spotlight: Norma Norton

Norma Norton is an essential part of the team at H & H Mechanical. For a long time, “Norma was the “&” in H & H Mechanical” and has probably spoken to each one of our customers and vendors at least once. She is here rain or shine and genuinely cares for everyone she meets. H & H Mechanical would not be the company it is today without her, and I could not think of anyone better suited to be the subject of our very 1st Employee Spotlight.

How long have you been with the company?

30 Years this July

What does your job entail?

When I first came to H & H Mechanical, it was to answer the phones for 2 weeks and here I am 30 years later! Over the 30 years, I have handled every aspect of the HVAC industry. My customers have always been my biggest concern, as in making sure we can get them on the schedule and then make all of them happy campers. Without excellent customer service, you will not be able to grow your business. Nine years ago, the business had grown so much, that I got an assistant to do the dispatch. All the owners I have worked for the in the 30 years have become family to me. HVAC is a great industry to make a career, it is interesting and challenging, but there will always be a demand for people to be warm in the winter and cool in the summer. I am always making sure the employees are doing good. I like to recognize each person’s birthday or work anniversary. It is a good feeling to be treated with respect and care.

Who inspired you to pursue the career you have today?

When I went to work for H & H Mechanical, they were so good to me that I knew this would be a great place to make a career. I could not have asked for a better group of people to work for and with.

What’s the best advice you can give someone who just started their career?

Always ask questions if you don’t know something. It is better to learn all you can, and the sooner, the better. A lot of the things you learn will not come from a book or computer, but from on-the-job training!

What are the toughest challenges you have had at work?

When I started in the work world many years ago, we took dictation with shorthand, and then we used Dictaphones, we also didn’t have computers. I have seen a lot of changes in the world, and it is exciting to see how far the work industry has come with computers and all the extras. Now we can push a button on a computer and the world opens up.

What’s your secret talent no one knows about?

I care about people and I want to help anybody that needs some assistance. I have never been one to think I am better than anybody. Furthermore, I receive more happiness in helping somebody than just looking the other way. If I won the lottery, I would spend it on other people. I am also a “diva” when it comes to fashion, and I am trying to convince my five sisters to have a dress up day! So far, they have all said no.

When you are at work, how do you motivate yourself?

I have worked for so long, it is just second nature. I know what has to be done, so I just tell myself “Let’s get this done” and I handle it. My husband tells me I am like an army drill sergeant.